Shipment Terms & Compensation Policy
1. Damage/Loss Reporting: Clearly indicate damaged/lost items on the POD. Required documents: packing list, invoice, warehouse entry photos, and damaged product/packaging photos. For loss, provide SMS/Email notification or tracking trajectory from the official website. No compensation if actual situation is not noted.
2. Feedback Timeline: Provide feedback within 3 days of signature with clear photos of unopened outer packaging (with tracking labels) and internal damage videos.
3. Documentation Consistency: Product names and pictures on the packing list and invoice must match; otherwise, compensation will be refused.
4. Process: Proof submission -> Assessment -> Claim letter submission -> Invoice/transaction voucher provision -> Compensation.
5. Mechanical/Electronic Equipment: If outer packaging is intact but internal machinery fails, it is not within our liability.
6. Fragile Items: Items like glass, ceramics, and lighting are protected against loss but requires internal packaging protection.
7. Force Majeure: Delays or losses caused by flights, shipping delays, war, natural disasters, customs strikes, or severe weather are not liable for compensation.
Frequently Asked Questions (FAQ)
What is the estimated transit time for DDP shipping to the USA?
The typical transit time for our sea and air shipping services from Guangzhou to the United States is between 15 to 30 days.
What are the insurance costs for my cargo?
Insurance is charged at a rate of 0.3% of the total cargo value to ensure your goods are protected during transit.
What additional logistics services do you provide?
We offer a comprehensive suite of services including collecting, warehousing, professional packing, quality inspection, and labeling.
What should I do if my goods arrive damaged?
You must note the damage on the Proof of Delivery (POD) and provide feedback within 3 days with photos of the packaging and the damaged items.
What types of packing are required for shipping?
We accept and provide various packing options including cartons, wooden frames, wooden boxes, and trays to suit different cargo types.
Are delays caused by weather eligible for compensation?
No, situations involving force majeure such as severe weather, natural disasters, or customs strikes are outside the scope of compensation liability.
AeroLoad Logistics
